Tel: 0330 6601010

Call Recording

Call Recording is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.

  • Resolve Disputes - Find calls quickly and email an extract to your client to confirm contract details.
  • Demonstrate Compliance - Show that FCA & PCI DSS call recording rules have been followed.
  • Monitor Quality - Review recordings to ensure that clients have been dealt with professionally.
  • Improve Performance - Work with staff to develop their telephone and telesales techniques.

We offer a range of different products to suit all your call recording needs. Speak to our team to choose the perfect option for your business.

Best of breed call management with iCall Suite

  • Hosted on the cloud (Internet), or residing at your business, iCall is a class leading integrated call management software suite with a call recording module option.
  • Browser-based, so accessible via internet enabled device (including mobile), iCall provides real-time analytics and call metrics offering a valuable insight.
  • Integrate with your own hosted call recording system (such as Orecx) or use our on-premise SIP recording module iCS record.
  • Call recording, quality monitoring and call evaluation.
  • Choose between 2 editions of cloud all recording; iCS record or iCS record plus:
  • iCS record is easy to use and fully scalable entry-level playback and storage.
  • iCS record plus enhances iCS Record for supervisor playback based on permissions, call tagging and call evaluation. A user console is also available for agents needing access to their own call recordings.

 

 

  • Accent Voice and Data have looked after our telephone requirements since our business moved to new premises in 2001. They are always there to lend a hand when needed and regularly carry out the necessary work during the night so that the changes have been effected by start of business the next day. They have assisted in changing our lines and calls supplier on several occasions which has resulted in cost savings. They also represent us when the system breaks down or we have billing problems. Our dealings with this company are always professional and dealt with in a super-efficient way. Deb and Gavin are friendly and helpful at all times and nothing is too much trouble.

  • I have been dealing with Accent Voice and Data for over 6 years now. Gavin and his team are really helpful and are great to work with and I look forward to working with them in the years ahead

Headquarters

180 Markfield Road
Groby
Leicestershire
LE6 0FS

Contact

Phone: 0330 6601010 *
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: 0330 6601011

* Calls may be recorded for training purposes.

Subscribe

Please enter your email below to register for our newsletter and keep up to date with all news and information from Accent Voice and Data.